My Agent 8249h ago
1:48
Trial call
The user called Bright Smile Dental to book a dental cleaning appointment as a new patient. The agent confirmed the appointment for Thursday at 2pm, collected the user's name, phone number, and insurance information, and successfully booked the appointment. The call ended with the agent confirming the details and thanking the user.
View all calls

Transcript

15 entries
Voice AI#00:00
Hi! Thanks for calling Bright Smile Dental, this is Bella. How can I help you today?
Customer#10:05
Hi. I'd like to book an interview.
Voice AI#20:09
Hi!Thanks for calling Bright Smile Dental.We handle dental appointments here.If you’d like to book a dental cleaning,I can help with that.For anything else,I can transfer you to a team member.Would you like to schedule a dental cleaning,or should I connect you to someone who can assist with interviews?
Customer#30:25
No. No. I want a dental cleaning.
Customer#40:28
and I am a new patient.
Voice AI#50:31
Great,thank you for letting me know you’re a new patient!Just to confirm,are you looking to book a dental cleaning appointment?If so,I have openings on Tuesday at 10am or Thursday at 2pm.Which time works better for you?
Customer#60:43
Thursday at two works.
Voice AI#70:45
Perfect,I’ll reserve Thursday at 2pm for your dental cleaning.May I have your full name,please?
Customer#80:52
Yeah. My name is Jordan Reyes.
Voice AI#90:56
nameThank you,Jordan Reyes.Could I also get a good phone number to reach you,just in case we need to follow up?I’ll read it back to confirm.
Customer#101:04
Yeah. It's five one two five five five zero one four eight.
Voice AI#111:09
Thank you.Just to confirm,your phone number is 512-555-0148.Is that correct?Also,do you have dental insurance?If so,could you share the provider’s name?
Customer#121:21
Yeah. I have insurance. It's Delta Dental.
Voice AI#131:24
Great,thank you for that information.I’ve booked your dental cleaning for Thursday at 2pm.have you down as a new patient,with Delta Dental insurance,and your contact number is 512-555-0148.If you have any questions about pricing,our hygienist will confirm details at your visit.Thank you for choosing Bright Smile Dental,Jordan!We look forward to seeing you Thursday at 2pm.Have a wonderful day!
#14end_call· end_call1:48

Not analyzed yet

Run the analyzer to score this call, surface findings, and generate coaching recommendations.